Last updated: November 3, 2026
A little excitement goes a long way, especially when you're waiting for something new to arrive at your door. We get it! At Acasora, we want getting your new home finds to be as easy and enjoyable as possible.
Here's everything you need to know about how we get your orders to you.
1. Where We Ship
For now, we ship to addresses across the 50 United States.
Our products are fulfilled through our US-based fulfilment network, allowing us to bring your favourite home and lifestyle finds to you without international shipping complications.
2. Shipping Costs
Good news: Standard US shipping is on us!
We currently offer free standard shipping across the 50 United States on our products. No complicated shipping calculations or unexpected standard delivery charges at checkout.
3. Delivery Times
We know you're excited to receive your order, and we're just as excited for you!
Delivery times can vary depending on the product, its availability and the fulfilment location.
As a general guide, most orders are estimated to arrive within 3–10 days, but this is an indication rather than a guaranteed delivery timeframe.
Please always check the estimated delivery timeframe displayed on the individual product page before placing your order, as different products may have different delivery schedules.
A few things worth keeping in mind:
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Delivery estimates are indicative and may change depending on the circumstances.
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Orders may occasionally take longer during busy shopping periods, holidays or unexpected weather conditions.
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The shipping method is selected based on the fulfilment arrangements available for your order.
We'll always do our best to get your order moving as quickly as possible, but sometimes a little patience is needed!
4. Order Processing & Tracking
Once your order has been placed, we'll begin processing it for fulfilment.
When your order has been dispatched and tracking information becomes available, we'll share the relevant details so you can follow its journey.
Please allow some time for tracking information to become active. It isn't unusual for tracking updates to take a little while to appear after a shipping label has been created.
If your tracking information hasn't updated for an extended period, please get in touch and we'll look into it for you.
5. Delayed Shipments
Sometimes parcels take a little longer than expected. While most orders arrive within their estimated delivery window, delays can happen.
If your tracking information hasn't shown any movement for more than 10 business days after the shipping label was created, please contact us.
We'll investigate the shipment with our fulfilment and delivery partners and look into the available next steps.
Depending on the circumstances, this may include arranging a replacement or a refund.
Please note that exceptional circumstances, including major holidays, severe weather and other unexpected disruptions, can affect delivery and investigation timeframes.
6. Missing Parcels & Delivery Issues
Has your parcel been marked as delivered, but you can't find it? We know how frustrating that can be.
Before contacting us, we'd suggest:
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Checking around your property, including side entrances and other safe delivery spots.
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Asking household members or neighbours if they have received it.
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Checking whether the carrier has provided any additional delivery information.
If your parcel is still nowhere to be found, please contact us.
We'll investigate the matter with the delivery partner and look into the next steps. Depending on the delivery information available and the outcome of the investigation, the options may vary.
7. Incorrect Shipping Information
Please double-check your delivery address before completing your purchase. Even a small typo can send your parcel on an unexpected adventure!
If you've noticed an error, contact us as soon as possible.
We'll do our best to request an address correction or cancellation before the order is dispatched. However, once an order has entered the fulfilment or shipping process, changes may no longer be possible.
Please note that orders returned due to an incorrectly supplied delivery address may require additional arrangements and costs before they can be resent.
8. Order Cancellations
Changed your mind before your order ships? Get in touch as soon as possible.
We'll do our best to request a cancellation with the fulfilment team before dispatch.
Please understand that cancellation requests are subject to fulfilment status and warehouse confirmation. We cannot guarantee that an order can be stopped once processing or shipping has begun.
If your order has already been dispatched, our Returns & Refunds Policy will apply.
9. Damaged or Incorrect Deliveries
We want your new finds to arrive looking just as good as they did when you ordered them.
If your order arrives damaged, broken or different from what you purchased, please contact us as soon as possible.
To help us investigate, please include:
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Your order number.
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A description of the issue.
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Clear photos or videos of the product.
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Photos of the packaging and shipping label, where available.
We'll review the details and work with our fulfilment partners to find an appropriate solution.
Depending on the circumstances, this may include a replacement, replacement components or a refund.
10. Need a Hand?
Questions about your order or delivery? We're happy to help.
Acasora Customer Support
Email: acasora.store@gmail.com
Website: https://acasora.store
We appreciate your patience and, most importantly, thank you for letting Acasora be part of your home!